Dearest Verizon,
Please give us back the option to choose which search engine we want to use in our BlackBerry internet browser. As you are aware, you recently made an agreement with Microsoft to make “Bing!” the default search engine in the BlackBerry Browser for certain BlackBerry devices. While I have no problem with this type of agreement in general—which large corporations make with each other all the time—your decision to remove previously available choices and to EXCLUDE these other engines (such as Google, Dictionary.com, and Wikipedia) is blatant anticompetitive conduct and a disappointing unfair business practice on your part. In addition, you did so without properly notifying your most important stakeholders (a.k.a. us, your subscribers) of this change and did not ask for our permission to do this. Shame on you.
Frequently, you state, “Why choose Verizon Wireless? Because we’re not 100% satisfied unless you are.” In addition, you have a page on your website that says, “Please let us know what you think. At Verizon Wireless, we really value your opinion!”
This is your notice that we are not satisfied and you now have a chance to show us that you value our opinion.
What we ask for is simple:
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•Restore Google, Dictionary.com, and Wikipedia as choices for searching from the “Go to...” page in the BlackBerry Browser.
NOTE:
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•Feel free to add Bing! as another choice in this same list.
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•In addition, feel free to make Bing! be the FIRST choice in the search engine list.
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•You may also make Bing! the DEFAULT choice in the browser configuration options screen.
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•All we ask for is the FREEDOM of CHOICE, which you underhandedly took away without our consent.
We look forward to hearing from you.
Sincerely,
Concerned Verizon Wireless BlackBerry Owners
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